Nokia People – Connecting Humanity

Nokia People

Connecting Humanity

Markku: Fairytale gone wild

20 years ago, I joined the skyrocketing Team Nokia and a group of the brightest minds and talent in emerging technologies. During my years in Nokia, I developed myself both personally and professionally, made lifelong memories and worked with many awesome people.

Being a part of Team Nokia allowed me to dive deep into the exciting world of the most advanced mobile services of the 2000s, such as Club Nokia, the birth of mobile gaming by N-Gage evolution, Mobile TV pilots, Nseries business devices and Nokia (Ovi) Store, just to mention some of the best known services and brands.

Running Nokia Store (Ovi) payment engine service taught me everything about service management and eBusiness, performing 17 million downloads per day, operator billing provided by 145 teleoperators in 190+ countries globally and 90% customized in the local language.

Those were crazy days, teams from Sydney to San Francisco were busy creating the very services that are now the bread and butter of the smart phone in your pocket. We saw the highest success in 2008 by selling 468 million devices that year. However, what we did not see coming was the new game innovated by Apple and Android. In 5 years, Nokia’s story of relentless growth and success was over, regardless of 300+ million low price phones sold during the final year. The last Made in Finland Nokia phones were the Lumia 800 and the N9, manufactured in 2012.

Many books have been written on Nokia’s demise, burning platform, shift to Microsoft and Lumia Windows technology, complete ramp-down, the rebirth of Nokia mobile brand by HMD in 2016, and finally a number of successful start-ups. This is a story that will always remain a remarkable chapter in the grand history of mobile technologies.

My all-time favorite Nokia products? The N-Gage and the Nokia tablets. In 2003, N-Gage was ahead of its time in many ways, despite some poor design features and a big price tag. Nokia Linux tablets published 2007-2008 were the forerunners of all today’s tablets.

Nokia’s story reminds us that technology is only as good as the services supporting it, and that technology is only useful when people make use of it. Yet, over the course of its golden years, Team Nokia truly changed the world, the way we communicate and behave nowadays. It is safe to say that Nokia is one of the most important businesses the world has ever seen.

By the way, the Turku City Theatre https://teatteri.turku.fi/en in Finland is launching a play on Nokia’s story on the November 25th, 2020. I am eager to see it.

David: My path from Nokian to author

I had always wanted a job where I made a difference and when I found myself working at Nokia, I was constantly aware that a mobile phone is one of those items which enables everything else in life. The teenager standing in a dark, shattered bus-stop having missed the last bus, saying into his phone, “Dad, can you give me lift?”; the woman stranded on the hard shoulder saying, “Yes, it starts at two and I’m the head bridesmaid!”; the man pacing the road outside the hospital squealing, “It’s a boy!” into his phone – and a million other conversations, all enabled by Nokia.

My team leader was ahead of her time and gave us huge freedom to work how we thought best and in that culture we were creative, ambitious and adaptable. I was a fairly inexperienced software engineer being led by some great senior engineers and under their guidance we used Model-Based Engineering years before I heard that term, we automated everything we could long before I developed the financial awareness to fully understand the benefits, we valued co-location and break-out areas and we were agile before I had ever seen the word with a capital “A” on it. It was the most eye-opening and educational period of my professional life.

Now, as a manager of a department of developers and testers, I check every decision I make by asking myself, “Is this going to make these engineers feel the way I did at Nokia?”

But at Nokia I learned as much about people as I did about software. There are lots of people in the world who care about their jobs and get stressed when things don’t go well, and lots of people who remain calm in crises because they never really cared what happened anyway, but at Nokia there were people who cared about their work and could still remain professional in difficult times. However, that was really put to the test in the last months at Southwood, UK, where I worked, in the months before the site was closed.

We were all worried about our futures and the transition to our next jobs Beyond Nokia. There were lots of questions to answer about how to hand the software over to overseas sites, but the interesting thing was that suddenly, technical problems seemed harder too. If you’d asked us whether it was possible for some arbitrary company to hand over software to some strangers abroad, we’d have said Yes, of course. But ask us whether it was possible to hand over our software to other people who might not cherish it as we had and we said No, it can’t be done. Why not? “Well… well, there are lots of technical issues, lots of them. Definitely. What are they? Um, hard to say. Sooooo many.”

We started talking about technical solutions but of course the problems weren’t technical, they were emotional. And to the credit of the senior engineers and the leadership team, we realised this in time to realign our thinking and we made a real success of the handover. That year, 2012, was a milestone for me: Before then, I had not realised that I lived in a world where we all create falsehoods in order to hide from uncomfortable truths. But after 2012, I have seen it and recognised it many times. Normally (and I most definitely include myself here) we see evidence, we use some rational thinking to draw conclusions, and then we might feel some emotional response to those conclusions. “It’s snowing so I reckon the pitch will be covered and the football will be cancelled – that’s a shame because I like football.”

But if life treads a little too close to issues to which we are particularly sensitive, we reverse our thinking. We believe whatever is helpful for us to believe and then we start looking for anything that can be twisted into some sketchy evidence that might support our beliefs. “I want to be respected at work but that junior guy has been promoted above me. Ouch. Ah! Maybe he bribed the director. Yes, and that would explain why he said he couldn’t afford to go on holiday next month. It all fits!”

We create our own personal bubbles of alternative reality in which we find it a little easier to live than in the real world. It helps us cope with life but, within our bubbles, we usually imagine ourselves as less flawed than we really are, and other people are more to blame than they really are. (Guess what – that guy didn’t really bribe the director and he doesn’t deserve to have that rumour spread about him but hey, it saves me from facing the fact that I’m not so great at my job, so don’t you go popping my personal bubble of false reality, thank you very much.)

So while I was learning from Nokia and using that experience in subsequent jobs, these thoughts were crystallizing in my mind and they were appearing in fiction that I was writing. I had always written short stories and had had some competition success and minor publication. I had written a novel which was, ahem, not great because I hadn’t really had anything in mind to write about so it was a story without a point. But after 2012, the more often I witnessed Unreality Bubbles (you heard the term here first) the more I wanted to write about them.

Hence novel #2 – The Weeping Beggar. Publisher feedback was good this time but the deal I thought I’d clinched fell through, so I published it as an eBook on Amazon. It depicts the harm and also the comedy caused by people deluding themselves in difficult times, and contrasts that with two characters who very deliberately and consciously lie to others in order to protect them from a great evil.

The professional experiences I had at Nokia have stayed in my thoughts since 2012, but so too have the personal experiences. We were very proud of the software we wrote and the techniques we used, but I’m even prouder of the way we handed over our livelihoods to others while seeing through the initial emotional confusion and by managing to straighten out our own thoughts.

David Brown, 20 Mar 2020

Wayne: The next chapter

I left Microsoft Mobile in late September 2014 after about seven years as a Nokian, first as an external and the Real McCoy from the beginning of 2011. After leaving Nokia House for the last time, I trekked across Europe with my life packed into an old VW Transporter van that I’d bought from a used car dealer in Vantaa, caught up with family and friends in England for a couple of months, then left for my new life in the Philippines, where I met and married my second wife.

I’ve loved writing since childhood, and have written lots of small things but never really seriously until my job as Community Manager at Nokia gave me the chance to

Ringtone – Something Unique About Nokia

Keeley Wilson

It was a sunny December afternoon in 2016. After an intense year of writing, we were close to finishing the first full draft of our book about the rise and fall of Nokia’s mobile phone business and we were on a call with our editor, Adam, to talk about practical things like schedules, cover design, marketing and the production process.

As our discussions were drawing to a close, Adam asked us if we had a title for the book. Funnily enough,

Team “Operation Elop”: Why and how the book?

We launched the free online book Operation Elop on February 11th in the Beyond Nokia group. In about 60 hours the book had 9000+ visits and 270 reads. Launch posts in Facebook, Twitter, and LinkedIn have been viewed, liked or shared thousands of times. Already by now, the ebook has even been ripped off from its license terms and re-published without our permission. Wow. We feel humble and grateful. And happy. Maybe even a bit empty after the passionate final sprint in the project?

We? Who is we? And why did we make and launch this book?

Stefan: How will we make the future work for us?

Lately I  have posted the following statement and picture below on LinkedIn, some of you might have seen it, others not.

One is about the global world and the impact on our lives, mapping that ‘imaginary’ to the Pyramid of Maslow, the other one is more related to the effect share-holders and their requirements have on our life.

Janne: Why do I love to organize social gatherings for ex-Nokians

I left Nokia some six years ago and during these years I have met a large number of ex-Nokians, both in Finland and abroad.

MG: The things I liked about working in Nokia

I am an Engineer and had worked in several organizations before I joined Nokia. At the time of my interview I wished to be a part of the Nokia story very desperately. I saw Nokia go from not having any viable LTE network products to becoming a market leader that ultimately suffered series of layoffs and other struggles.

Here are the things I liked about working in Nokia

Dheeraj: The job interview that led to a journey of self-discovery

I was always fascinated about mobile communication technology. During my intermediate school days, the concept of voice transmission between two mobiles over the air was a mystery for me.

Tojo: Finding Meaning

I’ve always wondered how coincidences happen in our lives – people we cross paths with, getting a call or message from someone we just remembered or thought about, events that occur, unforeseen opportunities and challenges that seem to appear….

Dr. Wayne Dyer wrote, “the word coincidence describes that which fits together perfectly”.

Meeting Nokia was a coincidence that grew to be a core part of my life for many years and still continues in some form.

What meaning have I found from Nokia experiences?

I learned how life can be unpredictable, uncertain and tough and, how quickly an organization can go from being the undisputed king

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